Support Center

Phone contact / support

Last Updated: Oct 08, 2013 04:10PM BST
People sometimes wonder why we do not offer phone support as an option.
The reasons for this choice are not immediately obvious so let's explore a bit:
  • email support allows us to provide a complete audit trail of every support interaction (both incoming and outgoing) so we can refer to previous inquiries easily
  • quicker turnaround as some questions can be answered in no time using predefined responses (commonly asked questions or common setup issues). This translates to lower costs (that benefit everyone) and quicker responses for you
  • since everything is in writing you can easily refer to our instructions and do it at your own pace (or re-read should you later on come across the same issue)
  • no need to schedule an appropriate time to call you back or hold you on the phone when we need to research something or perform additional troubleshooting
  • sometimes we need to include web links or even, god forbid, raw HTML code. Clearly, doing this over the phone is shall we say, not very convenient
  • we can automatically tie into our support system to pull your account information and a summary of your settings.. this is definitely a huge plus
Feel free to contact us via email and we'll be happy to answer any and all questions you may have. There's a couple rules you need to respect though:
  • for new issues, questions or suggestions send a new email (with whatever subject) or use the contact form
  • for things related to a previous inquiry, just reply to our email (don't use the contact forms and don't change the subject of the email)

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