Support Center

Client text (SMS) reminders

Last Updated: Apr 25, 2016 10:41PM BST
The SMS (text message) reminder feature is off by default but you can enable it under "my account" > "company details".
Note: only admins can access this screen and turn it on/off.
Here's how the feature works:
  • a text message will be sent to client profiles with a valid number
  • the number used to satisfy the above criteria is the one in the "mobile" field
  • a reminder will be sent on the previous evening or late afternoon for appointments the next day in the morning
  • a reminder will be sent in the morning for appointments in the afternoon / evening on the same day
  • the text of the reminder is as follows: "CLIENTNAME, reminder: BUSINESSNAME DATEANDTIME local time. No reply."

We are currently able to send text reminders for your clients in the following countries:
  • Andorra
  • Anguilla
  • Antigua and Barbuda
  • Aruba
  • Bahamas
  • Barbados
  • Belize
  • Bermuda
  • Bonaire
  • Canada
  • Cayman Islands
  • Curaçao
  • Denmark
  • Gibraltar
  • Grenada
  • Guam
  • Guernsey
  • Iceland
  • India
  • Isle of Man
  • Israel
  • Jamaica
  • Jersey
  • Liechtenstein
  • Luxembourg
  • Malta
  • Mauritius
  • Philippines
  • Saint Lucia
  • Saint Vincent and the Grenadines
  • Singapore
  • South Africa
  • Turks and Caicos Islands
  • United Arab Emirates
  • United Kingdom
  • United States
  • Virgin Islands (US)

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